Privacy Policy
This privacy policy describes the processing of personal information collected online and offline.
About us
Salhia International Entertainment Centers Company and National Geographic Ultimate Explorer (hereinafter collectively referred to as “SIEC” or “we”) will be the personal information processors of your information. National Geographic Ultimate Explorer is a Family Entertainment Center owned and operated by SIEC under license from National Geographic Partners LLC.
Types and methods of information we collect.
We collect two basic types of information: personal information (as defined in this Privacy Policy) and non-personal information (as defined in this Privacy Policy). We may collect the following categories of information.
Purchase / use our services: when you request to purchase products, services, or information online or offline, we will collect the following information. For example:
Massaging / e-mail service: if you choose to book tickets, consult, complain, or book certain products or services (group booking, party room, birthday party, etc.) through our hotline or e-mail service, you need to provide relevant information according to the service you requested so that we can verify your identity, name, and contact number.
Other services of NGUX: for the purpose of public safety, we have installed multiple surveillance cameras in NGUX. Therefore, when you enter the park, you will enter the surveillance camera area, and these surveillance cameras may take your photos or videos. However, this information will not be used for any purpose other than the maintenance of public safety and security.
Feedback and satisfaction survey: you can submit feedback in the visitor survey or interact with us in other ways. We may collect the information you send. If you choose to participate in the satisfaction survey, you can voluntarily provide us with your gender, age, mobile phone number, address, your child’s age range and other personal information.
Marketing service: if you choose to receive the promotion and other relevant information from NGUX, we will send you the promotion, product, and service information of NGUX. You may choose to reject such marketing information at any time.
Use of your information by National Geographic Ultimate Explorer
NGUX is a personal information processor that collects your information on websites and applications that publish this privacy policy, or when you purchase offline services / products. In accordance with applicable laws and the options and controls available to you, we may use the information we collect from you, or the devices associated with you for the following purposes:
- To enable you to view our experience, products and services or provide you with the experience, products, and services you require, participate in or purchase.
- Perform the obligations stipulated in applicable laws and regulations and cooperate with the orders and instructions of the court and regulatory authorities.
- Communicate with you about your account or your transactions with us and send you information or request feedback about our products or services or our policy changes.
- Send you promotional information about our products and services or third-party products and services.
- Develop personalized content and experience.
- Operate, understand, optimize, develop, or improve our websites, applications, products, services, and operations, including using visitor research and analysis tools.
- Detect, investigate, and prevent activities that may violate our policies or are illegal.
- And protect our legitimate interests or public interests, for example, for the purpose of epidemic prevention and control, unless there are appropriate reasons to prove that protecting personal information of individuals is more important than these legitimate interests.
Share, entrust or disclose your information.
Share your information.
We will not share your personal information with third parties except in the following few cases:
- We may share your personal information according to laws and regulations or requirements of administrative or judicial authorities, or for the purpose of performing our statutory duties or statutory obligations.
- We may share your personal information in response to public health emergencies or necessary to protect the life, health, and property safety of natural persons in emergencies.
Entrust to process your information.
To provide services to you or achieve the purpose of using the information described above, we may entrust our affiliated entities, third-party service providers or partners to process your personal information. When these companies provide marketing and advertising, customer service hotline, it services and other related services on our behalf, they are prohibited from using your personal information for purposes other than those required by us or required by law.
Disclosure of your information
Except for the following few cases, we will not disclose your personal information without your consent:
- We may disclose your information according to laws and regulations or requirements of administrative or judicial authorities, or for the purpose of performing our statutory duties or statutory obligations.
- We may disclose your information in response to public health emergencies or when it is necessary to protect the life, health, and property safety of natural persons in emergencies.
Your control and options
We provide you with the ability to exercise certain control and selection over our collection, use and sharing of your information. Under applicable law, your control and options may include:
Review, copy, correct, supplement, and delete your personal information.
You can view, copy, correct, supplement, or delete your personal information, and you can modify the selection of subscription information, news messages and reminders.
Children’s privacy
Where required by applicable laws, we will collect the personal information of their minor children only after obtaining the consent of their guardians.
Restrict our collection of children’s personal information to the extent necessary to provide our services (such as children participating in specific activities), fulfil legal requirements, or achieve other legitimate purposes under the law; And grant the guardian the right or ability to access or be approved to access the personal information of their minor children collected by us, and grant the guardian the right to request correction, supplement or deletion of such personal information according to law.
In general, we will not share, disclose, or transmit children’s personal information to any third party except in accordance with the law or with the consent of children’s guardians. If the guardian finds that the personal information of the child collected or saved by us is incorrect, the guardian can contact us according to the contact information contained in this privacy policy, ask us to correct the personal information or ask us to delete the personal information of the child.
Data security, integrity, and retention
The security, integrity and confidentiality of your information are of paramount importance to us. We have implemented technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, use and modification. We regularly review our security procedures to consider adopting appropriate modern technologies and methods. Please note that despite our best efforts, no safety measures are perfect or foolproof.
We have formulated an emergency plan for network security incidents (including security incidents related to personal information) to deal with security risks such as system vulnerabilities, computer viruses, network attacks and network intrusions in a timely manner. In the event of an incident endangering network security, we will immediately start the emergency plan, take corresponding remedial measures, and report to the relevant competent authorities in accordance with the requirements of applicable laws and regulations.
Unless required or permitted by law to retain your personal information for a longer period, we will retain your personal information for the period required to achieve the purpose stated in this privacy policy and will delete your personal information or anonymize your personal information when the period expires.
Opinions and questions
For further information or questions about your personal information (including requesting to view, correct or delete your personal information or submitting a privacy complaint), please contact our NGUX frontline visitor service. We will reply to you within five working days after receiving your questions or complaints.